ADG Lighting and Furniture FAQs
How can I order a custom fixture?
Please fill out the custom request form on our website. You can also email us at firstname.lastname@example.org or call us directly at (818) 597-9494. If there is a fixture on our website that you would like customized, you can fill out the form directly from each product page or send us your own sketch/photo and we will work with you to fabricate to your specifications. All items are made to order.
Do you provide catalogs?
We have lookbooks available online on our website.
What materials, finishes, and colors do you use to make your lighting fixtures?
We work with all types of materials and finishes, including iron, brass, bronze, copper, stainless steel, wood, glass (sheet, blown, tempered, colored, crystal), painted finishes, chemical oxidized finishes, and plated finishes. We have our own signature ADG custom colors and patinas, and supply per order a set of sample chips. We can also provide a black or oil rubbed bronze finish through a dark oxidation process.
What is the availability of your lighting fixtures and turnaround time? Do you offer rush services?
We design and manufacture all of our lighting fixtures out of our Los Angeles factory. Our normal lead time is 6-8 weeks ROD/AOD (receipt of deposit/approval of drawings). Depending on the nature of the project, we can provide rush services for an additional charge. Contact our office for more information.
Is there a showroom where I can see your lights?
We don’t have a showroom, but our lights are on display at select locations nationwide. You may also schedule a factory visit. Contact us for more information.
Are your lights Energy Star compliant? Do you comply with Title 24?
Yes, we can meet Title 24 requirements if requested. Please request prior to Proforma invoice (there may be an additional charge, project specific). Special sockets are required by the code such that they do not accept standard bulbs. We offer Energy Star compliant base and light bulbs.
Do you provide photometric reports for your custom lighting?
Yes, we provide photometric reports for custom lighting, at an additional fee per project need.
Are your fixtures approved for use in Canada?
Yes, our fixtures are approved for use in Canada.
How do I clean my fixture?
For brass: Dust gently with a soft rag. Refrain from brass cleaners. Orange oil or WD-40® are acceptable to remove oxidation.
For glass: Wipe with a clean cloth moistened with warm water or alcohol.
For acrylic: Use only acrylic cleaners. Do not use Windex®, alcohol, or other similar products.
For frosted or etched glass: Dust with a soft rag.
For electroplate finishes: Use a soft rag.
For iron: While most fixtures are galvanized and primed, painted and sealed, they can rust at some point in their lifetime. Just like your iron rails, annual maintenance may be required.
Will my lights change color?
Depending on the climate where the home or space is located can influence the speed of the patina. Fixtures in very humid climates or close to the ocean may age faster and change hues.
Can you provide tips on managing my gas lights?
Here are some tips to help ensure your gas light doesn’t blow out:
- Turn off all lights when doing maintenance and wait for the fixture to cool
- Check for any damage on the tips or small cracks in the glass
- Be sure the flame height is correct. Small lanterns require height of 1.5 to 2 inches, larger lanterns 2 to 2.5 inches
- Be sure your light has proper ventilation and is clean of any dirt or dust
- Glass can shift during shipping, so make sure your glass panes are tight against the light frame
- Understand that propane vs. natural gas will burn differently – you will need a different burner, request at time of order
Do you ship internationally?
Yes, we ship worldwide. We can provide a shipping quote when an order is placed. Please contact us for more information.
What is your warranty on your fixtures?
Visit our terms and conditions page for more information.
We are not responsible for:
Damage caused by improper cleaning methods
Damage caused by improper installation
Damage caused by use of incorrect light bulbs (i.e. dimmable vs. non-dimmable, improper voltage use)
Damage caused by inclement weather conditions or acts of nature, vandalism or sports equipment
All our fixtures are to be installed by professional electricians, under the direction of installation instructions provided by ADG Lighting. Ensure you are meeting the weight requirements as provided by the spec sheets.